Return Policy

1. Overview

At Oracular, we want you to be completely satisfied with your astrology services and reports. We offer a 7-day return policy for most of our paid services and products. This policy applies to digital astrology reports, premium calculator access, and subscription services.

Important Notice: Our Services provide astrological information for entertainment and educational purposes only. All returns are processed according to the terms outlined below.

3. Eligible Products and Services

The 7-day return policy applies to the following:

• Premium Astrology Reports: Detailed birth chart analyses, compatibility reports, and life prediction reports
• Advanced Calculator Access: Premium features in our astrology calculators
• One-time Report Purchases: Individual astrology reports and consultations
• Subscription Services: First month of any new subscription (prorated for longer commitments)
• Digital Products: E-books, guides, and downloadable astrology resources

4. Non-Eligible Items

The following items are not eligible for returns:

• Free Services: Basic calculators and free astrology content
• Physical Products: Books, crystals, or tangible astrology-related items
• Custom Consultations: Personalized astrology sessions that have been delivered
• Expired Subscriptions: Returns after the first month of subscription services
• Gift Cards: Purchased gift cards or promotional credits

5. How to Request a Return

To request a return, follow these simple steps:

1. Contact Support: Visit our Support Center or email us at support@oracular.com within 7 days of purchase
2. Provide Details: Include your order number, purchase date, and reason for return
3. Review Request: Our team will review your request within 1-2 business days
4. Refund Processing: Once approved, your refund will be processed to your original payment method

6. Refund Processing

6.1 Processing Time

• Credit/Debit Cards: 3-5 business days to appear on your statement
• PayPal: 1-3 business days to reflect in your account
• Bank Transfers: 5-7 business days depending on your bank
• Digital Wallets: Instant to 2 business days

6.2 Currency Considerations

Refunds are processed in the original currency of purchase. Exchange rate fluctuations may affect the final amount received, depending on your payment provider's policies.

6.3 Partner Processing

For purchases made through our partners and solution providers, refunds may be processed according to their specific policies. We will coordinate with the relevant partner to ensure your refund is processed correctly.

7. Return Conditions

To be eligible for a return, your purchase must meet the following conditions:

• Purchased within the last 7 calendar days
• Not fully consumed or accessed (for digital products)
• Not involving custom or personalized services that have been delivered
• Not violating our Terms of Service
• Original payment method still valid and accessible

8. Subscription Cancellations

For subscription services:

• First Month: Full refund within 7 days of initial subscription
• Subsequent Months: Prorated refund based on unused portion
• Cancellation: Subscriptions can be cancelled anytime through your account settings
• Auto-Renewal: Cancellations prevent future charges but don't affect current billing period

9. Damaged or Incorrect Products

If you receive a damaged digital product, incorrect report, or experience technical issues preventing access to your purchase, please contact our support team immediately. We will resolve these issues outside of the standard return window to ensure your satisfaction.

10. Contact Information

For return requests or questions about our return policy:

11. Changes to Return Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For purchases made before a policy change, the policy in effect at the time of purchase will apply.